We’ve all heard the phrase, “the customer is always right.” Every customer deserves that kind of treatment, whether browsing in a retail store, making a purchase online or talking to a customer service representative over the phone. Bunzl Processor Division is dedicated to providing the best possible service for each of our customers. However, because we provide real, live service from representatives and not automated systems, there will always be room for human error. Fortunately, most obstacles can easily be avoided through proper communication. We appreciate your understanding in learning the best practices for placing orders and resolving potential issues, so that we can work to provide you the best possible purchasing experience!

When Placing an Order, Part Numbers are Everything
Telling the Customer Service Representative that you want “those brown boots that you guys carry” isn’t enough to identify your intended product when there may be multiple options available. While describing the appearance of a particular item does help narrow down the options, nothing is more useful than referencing Bunzl’s own item numbers. These codes can be found in both our Buyer’s Guide or on each product’s webpage online, along with product photos and detailed descriptions to ensure you’ve found the correct item. Don’t have a Buyer’s Guide? No problem! Simply request a copy, and we’ll be happy to send one to you – completely free of charge!

Become Familiar with Operational Information and Procedures
At BPD, we aim to accommodate our customers in every way possible. Knowing basic information such as business hours and return policies helps to avoid unwanted ordering issues, so we can best serve your needs in a timely manner.

Utilize Live Chat!
Our team is here to help you find the right product, resolve order issues, assist with accessing your account information and more! If you are shopping our website and encounter any of these issues, simply click on the green “chat” logo in the bottom right corner of your screen, and let us know how we can be of service. If it’s outside of our business hours, you can still use this feature to send us a message, and a representative will contact you the following business day with more information on your inquiry. As always, if you prefer speaking to someone over the phone, our representatives look forward to assisting you during normal business hours: Monday – Friday, 7am – 5:30pm CST.

At the end of the day, we’re here to serve you! You can rest assured that at BPD, we will do everything we can to guarantee that your needs are met, and will work with you to resolve any issues that may arise during our partnership. We thank you for your business, and look forward to continuing to serve you!