Invoicing, Shipping & Returns
Prices are subject to change without notice. Confirm current prices and availability by phone, fax, or e-mail. Prices are in U.S. dollars and do not include applicable taxes. Current up-to-date pricing can be found on our website.
We accept Visa®, MasterCard®, American Express®, Discover® and checks by phone (via TeleCheck). We offer credit terms of Net 10 days for customers with a minimum monthly volume of $500, subject to credit approval. Please call 800-456-5624 to request payment terms.
Due to required export paperwork, orders that are to be shipped outside the United States cannot be placed on our website. Please contact us directly for a “pro forma quotation” with current pricing, appropriate freight, duty, taxes and clearance costs. Payments may be made in U.S. dollars, Visa®, MasterCard®, American Express®, Discover®, bank transfer, or irrevocable Letter of Credit confirmed by any U.S. bank. Include the invoice number with all payments. Please note: some items are not available to be shipped outside of the U.S. Check with your sales representative for details. Discounted prices for certain catalog items purchased in quantity do not apply to orders shipped outside the United States.
When purchasing from Bunzl Processor Division, you can rest assured that any product you order will meet your expectations — guaranteed! That’s a promise from our friendly and knowledgeable Customer Service Representatives. However, in the rare case that any stocked supply item fails to meet with your expectations or approval, simply call our toll-free number 800-456-5624 within 30 days and we can arrange for a repair, refund, exchange or credit towards your next purchase, except for those items noted as “No Return” items. Call for warranty information on non-stock or special-order items (i.e. equipment, doors, walls, etc.). A restocking or repair fee may apply on certain special-order items.
Unless specified, we will determine the most expedient and efficient means of shipment based on dimensional weight - UPS or LTL (less than truckload). Alternate delivery may require additional cost. Appropriate charges will be added to your invoice. Bunzl Processor Division will not be liable for any claim, loss, or damage caused in whole or in part due to delay in or failure to make delivery when such delay or failure is directly or indirectly caused by act of God; strike or other labor difficulty; transportation problems; accident; act of any civil or military authority; act of war; or act of purchaser; or by the occurrence of any other contingency beyond Bunzl Processor Division’s reasonable control.
Please Note: All orders received after 3 pm CT will be processed the next business day. If you need your order expedited, please call us at 800-456-5624 and we will be happy to assist you.
It is the buyer’s responsibility to thoroughly inspect shipments upon receiving. Prior to signing for your items, check the number of packages received, as well as the condition of the product. Failure to do so will negate the ability to claim damages. Notification of short shipments or damage must occur within 2 business days of receipt of product for credit to be considered. Report the details immediately to our Customer Service Department by calling 800-456-5624. Keep the carton and all packing materials. Notify shipper of shortage or obvious damage at time of delivery.
Temporary Return Policy
Effective 3/24/20 – 12/31/21
During this time of uncertainty, we ask our customers to partner with us as it relates to returns/exchanges. As we find products that will bridge the gap until continuity of supply is restored, we are implementing the following Return Policy that is specific to any products sold during this pandemic:
- Products sold via customer approval as substitutions and/or solutions to current shortages are not returnable.
- Products bought at significant volumes above average volumes prior to the COVID-19 period will not be returnable.
We hope you’ll be happy with your purchase, but in the event you need to return something, please follow these easy steps: Call our Customer Service Department at 800-456-5624 to obtain a return authorization number before returning items. When you call, please provide us with:
- Our reference number (found on packing slip) or invoice number.
- Your purchase order number.
- Reason for return.
- Date of purchase.
All items returned due to duplication or a change of need must be in unused, salable condition and in its original packaging — within 30 days. Returned items may be subject to a restocking fee. Items returned due to damage occurring during shipping or defective products must be packaged so no further damage occurs.
Please note: Returns without prior return authorization will be charged a re-stock fee and may be refused. Certain items are not returnable and are marked with a “NO RETURN” symbol throughout our website and catalog. Examples of “NO RETURN” items include direct food contact products such as:
- Casings, seasonings, packaging products, etc.
- Medicines and medical supplies.
- Certain chemicals, or coatings.
- Stunner loads and solvents.